Thanks for shopping with us.

Due to the nature of wholesale business, we strongly recommend to contact us for any possible return and refund matters. If refund is unavoidable, the following conditions are required to initiate the refund:
- Return the item within 28 days from the date you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- We agreed to bind a refund policy before you placed the bulk order.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

For additional information in this section, create your own Return & Refund Policy.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Questions about the Refund policy should be sent to us at business@kukubird.co.uk.